Communication Policy

1. Our Communication Commitment

At RadyannaSuvar Pvt Ltd ("RadyannaSuvar," "we"), clear and timely communication is fundamental to delivering excellent service. This policy outlines how we communicate with our clients, our response time commitments, preferred channels, and what you can expect from us at every stage of your project.

2. Communication Channels

2.1 WhatsApp (Primary Channel)

WhatsApp is our primary communication channel for day-to-day project communication. We use it for:

• Initial enquiry responses
• Sharing quotations and invoices (PDF format)
• Scheduling confirmations
• Progress updates with photographs
• Colour previews and design mockups
• Quick clarifications and decisions
• Post-project follow-up

WhatsApp Number: +91 78945 67890

2.2 Phone Calls

Phone calls are used for:

• Urgent matters requiring immediate attention
• Detailed discussions about project requirements
• Scheduling site visits
• Resolving concerns that require real-time conversation

Phone: +91 78945 67890
Available: Monday to Saturday, 9:00 AM to 6:00 PM IST

2.3 Email

Email is used for:

• Formal quotations and contracts
• Detailed project specifications
• Warranty documentation
• Complaint resolution correspondence
• Any communication requiring a formal record

Email: info@radyannaSuvar.shop

2.4 In-Person

Face-to-face communication occurs during:

• Site visits and assessments
• Project execution (with your on-site coordinator)
• Final walkthrough and handover
• Office visits (by appointment)

3. Response Time Commitments

We commit to the following response times during business hours (9 AM - 6 PM, Monday to Saturday):

• WhatsApp messages: Within 2 hours (typically within 30 minutes)
• Phone calls: Answered immediately or returned within 1 hour
• Emails: Within 24 hours (typically within 4-6 hours)
• Contact form submissions: Within 4 hours
• Quotation delivery: Within 48 hours of site visit
• Complaint acknowledgment: Within 4 hours

After hours: Messages received after 6 PM or on Sundays/holidays will be responded to by 10 AM the next business day.

4. Project Communication Schedule

4.1 Pre-Project

• Booking confirmation with start date and team details
• Reminder message 2 days before scheduled start
• Team arrival notification on the morning of start date

4.2 During Project

• Daily progress update with photographs (sent via WhatsApp by end of each working day)
• Immediate notification of any issues, delays, or decisions needed
• Milestone completion notifications

4.3 Post-Project

• Completion notification and walkthrough scheduling
• Invoice and payment confirmation
• Warranty card/documentation delivery
• Follow-up call within 7 days to check satisfaction
• Periodic check-in at 3 months and 6 months (optional)

5. Language

We communicate in:

• English — All written documentation, quotations, and formal communication
• Tamil — Verbal communication with team members and clients who prefer Tamil
• Hindi — Available upon request

All legal documents, quotations, and invoices are provided in English.

6. Marketing Communications

• We do not send unsolicited marketing messages
• Promotional offers are shared only with clients who have opted in
• You can opt out of marketing communications at any time by replying "STOP" to any promotional message or emailing us
• Service-related communications (project updates, warranty reminders) are not considered marketing and will continue as needed

7. Complaint Handling

If you have a complaint or concern:

• Step 1: Contact us via WhatsApp or phone. We acknowledge within 4 hours.
• Step 2: Our project coordinator investigates and responds within 24 hours.
• Step 3: If unresolved, escalate to the proprietor via email. Resolution within 5 business days.
• Step 4: If still unresolved, formal dispute resolution as per our Terms & Conditions.

8. Privacy in Communications

• All client communications are treated as confidential
• We do not share your contact details with third parties for marketing purposes
• Project photographs are shared only with your permission (for portfolio use)
• WhatsApp messages and call recordings (if any) are stored securely and deleted after the retention period specified in our Privacy Policy

9. Do Not Disturb

We respect your time and privacy:

• We will not call or message before 9:00 AM or after 7:00 PM unless it's urgent and project-related
• If you prefer communication only at specific times, let us know and we will accommodate
• You can request a "communication pause" during holidays or busy periods

10. Contact

For any communication-related concerns:

RadyannaSuvar Pvt Ltd
Adyar Sea Face, The Leela Palace Road, Sathyadev Ave, MRC Nagar, Chennai, Tamil Nadu 600028, India
Email: info@radyannaSuvar.shop
Phone: +91 78945 67890
WhatsApp: +91 78945 67890