Cancellation & Refund Policy

1. Overview

At RadyannaSuvar Pvt Ltd ("RadyannaSuvar," "we," "us"), we understand that plans can change. This Cancellation and Refund Policy outlines the terms and conditions applicable when you wish to cancel, reschedule, or request a refund for our wall painting and wall design services. We aim to be fair and transparent in all our dealings.

2. Cancellation by Client

2.1 Before Work Begins

• More than 7 days before scheduled start date: Full refund of advance payment, minus a 5% administrative fee to cover site visit and quotation preparation costs.
• 3-7 days before scheduled start date: 75% refund of advance payment. The remaining 25% covers team scheduling, material reservation, and opportunity cost.
• Less than 3 days before scheduled start date: 50% refund of advance payment. Materials may have already been procured and team schedules confirmed.
• On the scheduled start date (no-show): No refund of advance payment. If materials have been purchased specifically for your project, you will be invoiced for material costs separately.

2.2 After Work Has Begun

• If you wish to cancel after work has commenced, you will be charged for all work completed up to the point of cancellation, plus the cost of materials already used or procured.
• Any advance payment will be adjusted against the charges for work completed. If the advance exceeds the charges, the balance will be refunded within 15 business days.
• If the charges exceed the advance, you will be invoiced for the difference, payable within 7 days.
• Partially completed work will be left in a safe and presentable condition (e.g., primer applied, no half-painted walls).

3. Cancellation by RadyannaSuvar

We may cancel or postpone a project under the following circumstances:

• Unsafe conditions: If the work site is found to be structurally unsafe, has active electrical hazards, or poses health risks to our team.
• Severe weather: For exterior projects, if weather conditions make safe or quality work impossible (heavy rain, cyclone warnings).
• Material unavailability: If specific materials requested by the client become unavailable and no acceptable substitute is agreed upon.
• Non-payment: If agreed milestone payments are not received as per schedule.
• Force majeure: Natural disasters, pandemics, government-imposed restrictions, or other events beyond our control.

In cases where we cancel due to our own reasons (not client-related), a full refund of any advance payment will be processed within 7 business days.

4. Rescheduling

• You may reschedule your project once without any penalty, provided the request is made at least 3 days before the scheduled start date.
• Rescheduled projects will be accommodated based on team availability. We will offer the next available slot.
• Multiple rescheduling requests (more than 2) may be treated as a cancellation, and the applicable cancellation terms will apply.
• Rescheduling requests made less than 3 days before the start date will incur a rescheduling fee of INR 2,000 to cover team reallocation costs.

5. Refund Process

5.1 Refund Method

Refunds will be processed through the same payment method used for the original transaction:

• UPI payments: Refunded to the same UPI ID within 5-7 business days.
• NEFT/RTGS: Refunded to the same bank account within 7-10 business days.
• Cash payments: Refunded via NEFT to your bank account (bank details will be requested) within 10-15 business days, or in cash at our office by appointment.

5.2 Refund Timeline

All refunds will be initiated within 7 business days of the cancellation being confirmed. Actual credit to your account depends on your bank's processing time (typically 3-7 additional business days for bank transfers).

5.3 Refund Confirmation

You will receive a confirmation message (via WhatsApp or email) once the refund has been initiated, including the transaction reference number where applicable.

6. Non-Refundable Items

The following are non-refundable under any circumstances:

• Custom-mixed or specially ordered paints and materials that cannot be returned to the supplier
• Design consultation fees for custom artwork or mural designs that have already been created
• Site visit charges (if applicable and separately invoiced)
• Any work already completed and accepted by the client

7. Quality-Related Refunds

If you are dissatisfied with the quality of our work:

• Please notify us within 48 hours of project completion with specific details and photographs.
• We will inspect the work within 3 business days.
• If the issue is due to our workmanship, we will rectify it at no additional cost (preferred resolution).
• If rectification is not possible or you prefer a refund, we will negotiate a fair partial refund based on the extent of the issue.
• Full refunds for quality issues are considered only in exceptional cases where the work is fundamentally unusable.

8. Dispute Resolution

If you disagree with our cancellation or refund decision, please escalate the matter to our proprietor directly at info@radyannaSuvar.shop. We will review your case within 5 business days and provide a final resolution. If the dispute remains unresolved, it shall be subject to the dispute resolution mechanism outlined in our Terms & Conditions.

9. Consumer Protection

This policy is designed in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Nothing in this policy shall limit your statutory rights as a consumer under Indian law.

10. Contact Us

For cancellation or refund requests, please contact us:

RadyannaSuvar Pvt Ltd
Adyar Sea Face, The Leela Palace Road, Sathyadev Ave, MRC Nagar, Chennai, Tamil Nadu 600028, India
Email: info@radyannaSuvar.shop
Phone: +91 78945 67890
WhatsApp: +91 78945 67890